Mid-Year Progress Report – June 2020

NW Works, Inc.

January 2020-June 2020

CEO Summary

In years to come, we will refer to what we accomplished in 2020 as pre-COVID and post-COVID.  In the midst of making clear progress (as you will read in this document) we’ve learned to pivot, change priorities and take quick action to do what is best for our customers, our employees and our clients. By keeping a clear priority of safety of services for both the short and the long term, we are creating our future. We are working on what our new reality looks like for our financial health, our physical health and for our long term success. This progress report will provide a glimpse into what the team has accomplished and continues to drive toward. 

Yours Truly,

Deb Taylor



We started 2020 strong and with the most “normal” numbers we could’ve anticipated:

  • 187 clients total were served in both January and February
  • Our Temporary Assistance for Needy Families (TANF) program grew from 36 families to 39 families between January and February
  • We enrolled 17 students in our Project SEARCH program in partnership with Valley Health and our local school districts
  • We worked with 22 Long Term Employment Services (LTES) clients in jobs considered stable, making at least minimum wage or better
  • We were able to serve 73 clients through our Group Day Support, Group Supported employment and individual supported employment services

Other Notable Achievements:

In partnership with the Foundation for Children with Intellectual and Developmental Disabilities, and the Northern Shenandoah Valley Civitan Club, we were able to purchase a new van for our day program clients.

COVID-19 Impact

“All we have control over is our attitude and how we approach the reality of what will be NW Works after COVID-19.”

NW Works was caught off guard, as was the rest of our country. On March 13th, we suspended our in-house services and began monitoring the day-to-day changes. As the virus evolved, we suspended our in-house services indefinitely while continuing to support our clients working in the community and on the government contracts we fulfill. We were forced to close Firefly for several weeks until Governor Northam deemed it safe for patrons to eat outside at restaurants.

In June, we began bringing direct support staff back to work on curriculum updates and new protocols, as well as returning to group supported employment in the community. Our staff sent surveys to each of our clients and their households to gauge their level of comfortability in returning to services while adhering to all state mandates and social distancing rules. Slowly but surely, we are evolving and adapting to what it will take to serve our clients post-COVID.

Financial Impact

COVID-19 caused a major disruption in our budgetary outlook for March 20 through the end of our Fiscal Year (June 20).

Our ability to provide services to our clients was interrupted significantly by our need to close our doors on March 13th. That created a lack of work for many of our staff, which led to a lay-off that affected dozens of direct support professionals as we were unable to provide service. Firefly was also impacted when customers were unable to eat inside of our cafe, leading to the temporary closure of Firefly and a lay-off of the Firefly staff until reopening was allowed beginning in June.

Our HP Hood line remained open as regulated by State and Federal rule. Business increased as demand for milk products increased, however, many of our other work contracts were disrupted, leading us to apply for the Paycheck Protection Program Loan (PPP Loan). We were awarded these funds at the end of April, which allowed us to plan for employees to return to work. The majority of the PPP Loan we received will become forgiven due to our use of the funds on payroll.

We were privileged to remain partially open to insure our quality of services stay top-notch for when we can bring clients back into our building safely. 

2020 Outlook

We are in uncharted territory, adapting daily and creatively staying resilient.

We are unsure as to how the rest of 2020 will unfold and when we will be able to bring clients back into our building and into service at pre-COVID levels. The leadership staff has adopted a monthly budget-forecasting system to provide real-time updates as needed to our operating budget and expectation as the COVID climate continues to change.

Our fundraising efforts have been impacted in ways we could not have anticipated, but we believe it to be imperative to do everything we can to celebrate our 50-Year Anniversary. We plan to hold our 5th Annual Farm to Table celebration in September as well as our Celebration dinner in November, pending any new state or federal mandates.

We continue to serve our clients in every way we can and in the ways they feel comfortable. We continue to work with other organizations, collaborating to meet the needs of our community, despite the inconsistency in our day-to-day routine.

The Wins:

This has given us an opportunity to revamp and improve, turning what could’ve been a disaster into a great opportunity.

Although our routine and the “normal” we had grown accustomed to was disrupted, our staff has used this time to grow in ways that we didn’t expect, as well as improve the facilities that our clients enjoy while in the building.

With the incredible support of our donors, we were able to replace 1,750 square feet of carpet in our hallways; we replaced 3,000 square feet of old cement floors with hardwood and carpet in our Day Program area; and we painted several walls throughout the building, providing fresh color, and took on a deep cleaning that helped us see what our needs were as we resupplied.

Our staff were able to create new curriculum, create the protocols and procedures that we’ll need post-COVID, and spend time developing their skills and professional development goals.

We’re Resilient thanks to you…

During this bizarre and unusual time that we’re all experiencing together, we have been privileged by the support of so many organizations, individuals, local businesses, and government support. Without you, we wouldn’t be primed to continue delivering the excellent care that NW Works has become known for.

  • Perry Campbell
  • John, Ellen, & Pat Mason
  • The Mary Miller Trust
  • First Bank Strasburg
  • Will Simpkins & Stace Rader
  • Marcy Obenchain
  • Roberto Quinones
  • Miller’s Office Supply
  • Debera & Les Taylor
  • Jim Youngblood
  • Samir Jhaveri
  • Rich Kozlow
  • Cynthia Schneider
  • The Top of Virginia Chamber
  • Patrick and Denise Manley
  • Karen Walker
  • Susan Carter
  • Karen Tefelski
  • John & Pia Crandell
  • Kimbra Good
  • Tina Martin
  • John & Ann Copeland
  • Jeffy & Tracy Marlatt
  • Jacqueline Dooley
  • Gretchen Israel
  • Melody Crossway
  • Bill & Beth Carl
  • Andrea Koenker
  • James Stafford, III
  • Richard Phillips
  • Danita Roble
  • Nikki Morelli
  • Viqui Dill
  • Norman Sandstrom
  • Lewis McDonald
  • Charles Harbaugh, IV
  • Amy Buracker
  • Valerie Carney
  • Eric Smith
  • Donna Bonessi
  • Michael Vaughters
  • Doug & Rosalie Cornwell
  • Betty Nichols
  • Chris Rathel
  • Jake Wharton
  • Clare Dame
  • Crystal LeMieux
  • Ellie Williams
  • Norine Dagliano
  • Joel Stopha
  • Ashley Moslak
  • Tom Tarrant
  • Mickey & Linda Coffman
  • Diane McBride
  • William Hoemmen
  • Eric Walker
  • Melissa Galton
  • Stephanie Lett

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